Terms and Conditions
Last updated: April 16, 2025
1. Acceptance of Terms
By accessing and using our services, you agree to be bound by these Terms and Conditions.
2. Shipping Services
Our shipping services are subject to the following conditions:
- Accurate information must be provided for all shipments
- Prohibited items will not be shipped
- Shipping times are estimates only
- We reserve the right to refuse service
3. List of Prohibited and Restricted Items
(*) It is possible to ship these with the correct paperwork. Contact the team directly to discuss this further.
Prohibited Items
- Aerosol
- Air Bag
- Air Guns
- Animals (All)
- Bullion (of any precious metal)
- Cash (current legal tender as bank notes, currency notes, coins)
- Cigars, Cigarettes, E-Cigarettes
- Compressed Gas
- Counterfeit Goods
- Drones
- Explicit / Obscene / Pornography Materials
- Explosive Device and parts of
- Firearms (complete), ammunition
- Toy
- Firearms, parts of
- Fireworks
- Gambling device (including Playing card)
- Gold
- Hair (all)
- Human remains, including ashes
- Hunting trophies, animal part/remain
- Hoverboards / E-Scooters
- Illegal Goods and Drugs
- Lottery Tickets
- Medicinal Cannabis
- Military Items
- *Medication (All – Including vitamins, creams, powders etc.)
- Paints, Solvents, Pesticides
- Perishable Goods (All)
- Plants and plant materials
- PowerBanks / Portable Chargers
- Precious / Semi Precious Stones (cut or uncut, polished or unpolished)
- Religious Items
- Samsung Note 7
- Tobacco
- Vapes / E-Cigarettes / Vaporizers
- Weapons (Including Replicas)
- Wildlife Products, parts and products
Restricted Items
The items below are subject to check based on the purpose of the shipment, quantity, and destination customs policy, and regulations.
- Antiques, works of art and fine art
- Biological Samples / Tests
- Car / Vehicle Parts (All)
- Commemorative Items
- Cosmetics – Lipstick, liquids, oils and waxes
- Credit / Debit / Cash Cards
- Dry Ice
- Medicinal Drugs
- Engine / Motor / Generators
- Nail Polish
- Herbs / Spices
- Knives (all)
- Liquids (All – includes creams/gels)
- Medical Devices
- Perfume / Aftershave (All)
- Luxury Items – Accessories, Bags, Watch, and Shoes
- Electronic Gadgets – Phone, Laptop, Gameboy
Dangerous Goods
These are subject to MSDS, quantity, and destination:
- *Alcohol
- *Batteries (All)
- *Electric Bicycles / Wheelchairs
- *Fire Extinguisher
- *Flammable items
- *Hand Sanitizer
- *Hazardous Goods
- *Refrigerant Chemicals